✒️ Acceptance
Full or partial payment of the service implies complete of these policies.
Once the invoice has been read, reviewed, and accepted, it will be understood that the information detailed in your reservation has been confirmed as correct. Therefore, no subsequent claims related to the information reflected therein will be accepted.
Nature of the Service
Tours are scheduled on fixed dates, with limited availability and pre-established logistics.
By booking, the client fully accepts this policy.
Fare Definition: Any rate under promotion, discounts, or coupons is considered a Promotional Rate; the Regular Rate is the published price without discounts.
Alcohol Restriction Policy on Regulated Dates (Panama)
At GET PANAMA, we operate in accordance with the laws of the Republic of Panama and prioritize a safe and respectful experience for all passengers. Therefore, on certain dates, the sale, supply, possession, or consumption of alcoholic beverages is not permitted during our services (tours, transfers, activities, and/or experiences), when required by law or competent authorities.
1. Nationwide Restriction Dates
During the following dates, our service is offered in “Alcohol-Free” mode (zero alcohol), without exceptions:
-
December 20 (National Day of Mourning)
-
January 9 (Martyrs’ Day)
-
Holy Week (Good Friday only)
-
November 2 (Day of the Dead)
By law, the sale and consumption of alcoholic beverages are restricted nationwide during these periods.
Election “Dry Law” Periods: During electoral processes, the sale and consumption of alcohol are prohibited within the official period established by the Electoral Code.
2. Local Decrees or Extraordinary Measures
Additionally, local authorities may impose temporary restrictions (by district or province) on specific dates (e.g., religious events, commemorations, public order, or others).
If a restriction applies in the area where your tour operates, you will be informed, and the service will be provided without alcohol, in accordance with the applicable decree.
3. Service Conditions & Compliance
By booking with us, the client agrees that:
-
Bringing or consuming alcoholic beverages during the tour is not allowed when legal restrictions apply.
-
Our team may retain or request disposal of alcoholic beverages before or during the service, when applicable.
-
In case of non-compliance or behavior that affects safety, order, or the group experience, GET PANAMA may deny service or remove the passenger without refund.
4. Notice for Tourists (Important)
Panama may enforce alcohol restrictions on specific dates by national law (e.g., National Mourning Day) or under “Dry Law” during election periods, as well as by local decrees.
These measures are mandatory and may include restrictions on sales and consumption during certain hours.
When applicable, your tour will operate as “Alcohol-Free,” even if your booking includes drinks or you had planned to consume alcohol.
5. Customer Communication
We recommend reviewing your booking confirmation and service messages. On regulated dates, a visible notice will be included indicating that the experience will be conducted as “Alcohol-Free.”
🚫 Cancellations
Requests must be submitted in writing to info@panamaget.com and notification must be sent via WhatsApp at (+507 6513-9207).
When cancellation is requested by the client, a non-refundable management fee of $20 per person applies.
Company Cancellations (bad weather, unfavorable tides, road closures/protests, natural events, health emergencies):
-
Promotional Rate: No refund; rescheduling within 30 days (subject to availability).
-
Regular Rate: Client may reschedule or request a full refund (no management fee).
⚖️ Refund Table (Client-Initiated Cancellations)
More than 7 days in advance
-
Promotional Rate: Rescheduling within 30 days, $20 fee per person
-
Regular Rate: 80% refund, $20 fee per person
3 to 6 days in advance
-
Promotional Rate: Rescheduling within 30 days, $20 fee per person
-
Regular Rate: 50% refund, $20 fee per person
Less than 48 hours or no-show
-
Promotional Rate: No refund or rescheduling
-
Regular Rate: No refund
💰 Refund Processing: Timeframes & Methods
-
Processed within a maximum of 15 business days from cancellation confirmation or original tour date (whichever is later).
-
Refund Methods:
-
Card payments: refunded to the same card (bank processing time: 1–3 business days)
-
Cash payments: refunded in cash
-
ACH payments: refunded to the same account
🗓 Date Changes
-
Promotional Rate: Rescheduling within 30 days, subject to availability, $20 fee per person
-
Regular Rate: Date changes allowed subject to availability; if canceled instead, refund percentages from the table apply
🔄 Reservation Transfers
-
Request via email at least 48 hours in advance
-
Provide the new participant’s details
-
Administrative fee: $10 per person
-
Same-day transfers are not allowed
