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Acceptance

Full or partial payment for the service constitutes full acceptance of these Terms & Conditions.

Once the invoice has been reviewed and accepted, all information contained in the reservation shall be deemed correct and confirmed by the customer. No subsequent claims regarding the reservation details reflected on the invoice will be accepted.

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Nature of the Service

Our tours operate on fixed dates, with limited availability and pre-arranged logistics.

By making a reservation, the customer acknowledges and agrees to these Terms & Conditions in their entirety.

Rate Definitions

• Promotional Rate: Any rate offered with discounts, coupons, promotional pricing, or special offers.

• Regular Rate: The standard published price without discounts.

Alcohol Policy During Restricted Dates (Panama)

At GET PANAMA, we operate in accordance with the laws of the Republic of Panama and are committed to providing a safe and respectful experience for all guests.

On certain dates established by law or by the competent authorities, the sale, service, possession, and consumption of alcoholic beverages are prohibited during our tours, transfers, activities, and experiences.

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1. Nationwide Restricted Dates

During the following dates, all services operate as Alcohol-Free Experiences, without exception:

• December 20 – National Day of Mourning

• January 9 – Martyrs' Day

• Good Friday (Holy Week)

• November 2 – All Souls' Day

Panamanian law restricts the sale and consumption of alcoholic beverages nationwide during these periods.

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Election "Dry Law"

During national elections, the Electoral Code prohibits the sale and consumption of alcoholic beverages throughout the official Dry Law period.

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2. Local Restrictions

Municipal governments or other competent authorities may impose temporary alcohol restrictions in specific districts or provinces due to religious events, public safety measures, commemorations, or other extraordinary circumstances.

If such restrictions apply to the area where your tour operates, your experience will proceed as an Alcohol-Free Tour in compliance with the applicable regulations.

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3. Service Conditions

By booking with GET PANAMA, the customer agrees that:

• Alcoholic beverages may not be brought onto or consumed during the tour whenever legal restrictions apply.

• Our staff may request that alcoholic beverages be surrendered or discarded before or during the activity when required by law.

• Any violation of these rules, or behavior that compromises safety, public order, or the enjoyment of other guests, may result in denial of service or removal from the tour without refund.

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4. Notice to International Visitors

Panama enforces alcohol restrictions on certain dates established by national law (such as the National Day of Mourning), during official Election Dry Law periods, and occasionally through local government decrees.

These restrictions are mandatory and may prohibit both the sale and consumption of alcoholic beverages during specified hours or dates.

Whenever applicable, your tour will operate as an Alcohol-Free Experience, even if complimentary drinks are normally included or you planned to consume alcohol.

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5. Customer Communication

We recommend reviewing your booking confirmation and service notifications carefully.

Whenever an Alcohol-Free policy applies, your confirmation will clearly indicate that the tour will operate without alcoholic beverages.

Cancellation Policy

Cancellation requests must be submitted in writing by email to info@panamaget.com. Customers must also notify us via WhatsApp at (+507) 6513-9207 confirming that the cancellation request has been sent.

For customer-requested cancellations, a non-refundable administrative fee of USD 20 per person applies.

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Cancellation by GET PANAMA

Examples include:

• Severe weather

• Unsafe sea conditions or negative tides

• Road closures or public protests

• Natural disasters

• Public health emergencies

Promotional Rate

No refund is available. Customers may reschedule within 30 days, subject to availability.

Regular Rate

Customers may either:

• Reschedule at no additional cost, or

• Receive a full refund of all amounts paid (no administrative fee applies).

Customer Cancellation Refund Schedule

More than 7 Days Before the Tour

Promotional Rate

• Rescheduling within 30 days, subject to availability.

• Administrative fee: USD 20 per person.

Regular Rate

• 80% refund

• Administrative fee: USD 20 per person.

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3–6 Days Before the Tour

Promotional Rate

• Rescheduling within 30 days.

• Administrative fee: USD 20 per person.

Regular Rate

• 50% refund

• Administrative fee: USD 20 per person.

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Less Than 48 Hours Before Departure or No-Show

Promotional Rate

• No refund.

• No rescheduling.

Regular Rate

• No refund.

Refund Processing

Approved refunds are processed within 15 business days from the later of:

• the cancellation confirmation date, or

• the original scheduled tour date.

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Refund Method

• Credit Card: Refund issued to the original card (bank processing typically takes 1–3 business days).

• Cash Payment: Cash refund.

• Bank Transfer (ACH): Refund sent to the original bank account.

Date Changes

Promotional Rate

Customers may reschedule within 30 days, subject to availability, with an administrative fee of USD 20 per person.

Regular Rate

Customers may request a change of date subject to availability. If the customer chooses to cancel instead of rescheduling, the refund percentages outlined in the Refund Schedule will apply.

Reservation Transfers

Reservation transfers must be requested by email at least 48 hours before the scheduled tour.

The request must include the information of the new participant.

An administrative fee of USD 10 per person applies.

Reservation transfers are not accepted on the day of the tour.