Panama
Waterfall
Cascada El Tigrero
Full Day
Enjoy an unforgettable maritime experience sailing through Panama Bay, departing from the private dock of the JW Marriott in Punta Pacífica. Take in the contrast between modern architecture and the reflection of the skyline on the water. The atmosphere blends elegance, music, and lighting to create a relaxed and sophisticated setting—perfect for couples, friends, or visitors seeking an exclusive alternative. Each departure is carefully planned to ensure safety and comfort, with a professional crew focused on excellence and personalized service.
✅️ Includes
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Boarding from a private dock
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3 complimentary drinks (Water, Soda, Spirit, Cocktail)
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Professional captain and crew assistant
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Boat equipped with certified safety gear
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Ambient music and LED lighting
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Digital photos and videos of the experience
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90 minutes of free parking (after that, $0.05/min)
❌️ Not Included
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Food or snacks
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Additional drinks ($3 each)
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Tips for the crew (optional)
⏳️ Duration
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Panoramic tour of approximately 90 minutes.
✒️ Acceptance
Full or partial payment of the service implies complete of these policies.
Once the invoice has been read, reviewed, and accepted, it will be understood that the information detailed in your reservation has been confirmed as correct. Therefore, no subsequent claims related to the information reflected therein will be accepted.
Nature of the Service
Tours are scheduled on fixed dates, with limited availability and pre-established logistics.
By booking, the client fully accepts this policy.
Fare Definition: Any rate under promotion, discounts, or coupons is considered a Promotional Rate; the Regular Rate is the published price without discounts.
Alcohol Restriction Policy on Regulated Dates (Panama)
At GET PANAMA, we operate in accordance with the laws of the Republic of Panama and prioritize a safe and respectful experience for all passengers. Therefore, on certain dates, the sale, supply, possession, or consumption of alcoholic beverages is not permitted during our services (tours, transfers, activities, and/or experiences), when required by law or competent authorities.
1. Nationwide Restriction Dates
During the following dates, our service is offered in “Alcohol-Free” mode (zero alcohol), without exceptions:
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December 20 (National Day of Mourning)
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January 9 (Martyrs’ Day)
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Holy Week (Good Friday only)
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November 2 (Day of the Dead)
By law, the sale and consumption of alcoholic beverages are restricted nationwide during these periods.
Election “Dry Law” Periods: During electoral processes, the sale and consumption of alcohol are prohibited within the official period established by the Electoral Code.
2. Local Decrees or Extraordinary Measures
Additionally, local authorities may impose temporary restrictions (by district or province) on specific dates (e.g., religious events, commemorations, public order, or others).
If a restriction applies in the area where your tour operates, you will be informed, and the service will be provided without alcohol, in accordance with the applicable decree.
3. Service Conditions & Compliance
By booking with us, the client agrees that:
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Bringing or consuming alcoholic beverages during the tour is not allowed when legal restrictions apply.
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Our team may retain or request disposal of alcoholic beverages before or during the service, when applicable.
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In case of non-compliance or behavior that affects safety, order, or the group experience, GET PANAMA may deny service or remove the passenger without refund.
4. Notice for Tourists (Important)
Panama may enforce alcohol restrictions on specific dates by national law (e.g., National Mourning Day) or under “Dry Law” during election periods, as well as by local decrees.
These measures are mandatory and may include restrictions on sales and consumption during certain hours.
When applicable, your tour will operate as “Alcohol-Free,” even if your booking includes drinks or you had planned to consume alcohol.
5. Customer Communication
We recommend reviewing your booking confirmation and service messages. On regulated dates, a visible notice will be included indicating that the experience will be conducted as “Alcohol-Free.”
🚫 Cancellations
Requests must be submitted in writing to info@panamaget.com and notification must be sent via WhatsApp at (+507 6513-9207).
When cancellation is requested by the client, a non-refundable management fee of $20 per person applies.
Company Cancellations (bad weather, unfavorable tides, road closures/protests, natural events, health emergencies):
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Promotional Rate: No refund; rescheduling within 30 days (subject to availability).
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Regular Rate: Client may reschedule or request a full refund (no management fee).
⚖️ Refund Table (Client-Initiated Cancellations)
More than 7 days in advance
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Promotional Rate: Rescheduling within 30 days, $20 fee per person
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Regular Rate: 80% refund, $20 fee per person
3 to 6 days in advance
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Promotional Rate: Rescheduling within 30 days, $20 fee per person
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Regular Rate: 50% refund, $20 fee per person
Less than 48 hours or no-show
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Promotional Rate: No refund or rescheduling
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Regular Rate: No refund
💰 Refund Processing: Timeframes & Methods
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Processed within a maximum of 15 business days from cancellation confirmation or original tour date (whichever is later).
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Refund Methods:
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Card payments: refunded to the same card (bank processing time: 1–3 business days)
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Cash payments: refunded in cash
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ACH payments: refunded to the same account
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🗓 Date Changes
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Promotional Rate: Rescheduling within 30 days, subject to availability, $20 fee per person
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Regular Rate: Date changes allowed subject to availability; if canceled instead, refund percentages from the table apply
🔄 Reservation Transfers
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Request via email at least 48 hours in advance
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Provide the new participant’s details
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Administrative fee: $10 per person
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Same-day transfers are not allowed
Meeting Point
JW Marriott Hotel, Punta Pacífica.
Check-in: 30 minutes before departure.
Boarding
Boarding the boat to begin the tour.
Estimated time: 5 minutes.
Bay Tour
Duration: 90 minutes.
Experience
Enjoy 3 complimentary house drinks during the tour.
Return
Arrival back at the dock and end of the tour.
Important
Please arrive early, as traffic may cause delays and tours depart on time.
If you do not arrive on time, your reservation will be forfeited according to the company’s policies.
How to get there
On Waze:
Search for JW Marriott Panama, Paitilla, San Francisco.
Parking
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Drive up the ramp in front of the hotel.
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Keep left to take your parking ticket and enter the visitor parking area.
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Park on Level 4, the visitor parking level.
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Take the elevator down to the Ground Floor.
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Once in the lobby, take the hallway on the left-hand side 🫲 and continue all the way to the end, toward Petit Paris / Tokio.
🚨 Force Majeure (Client)
Serious illness, accident, death of an immediate family member, or documented emergency.
Does not apply to work schedule changes or personal commitments.
Procedure: Notify in writing and provide supporting documentation within 5 business days after the tour date. The agency may offer a partial refund (depending on incurred expenses) or reschedule without penalty.
The $25 management fee is non-refundable.
⛑️ External Causes
Road closures, protests, natural events, or health emergencies: 100% refund minus a $25 management fee, or rescheduling without penalty.
⏰️ No-Show & Late Arrival
Failure to show up or late arrival that prevents boarding results in a 0% refund.
Guests are advised to arrive at least 15 minutes in advance.
🏨 Medical Conditions & Responsibility
Clients must inform any relevant medical or physical conditions before booking.
The agency reserves the right to decline reservations if the activity is not suitable, prioritizing the safety and well-being of the group.
🧭 Customer Conduct
Right of admission and stay reserved.
Any aggressive, risky, or inappropriate behavior will result in removal from the tour without refund.
Guests who arrive intoxicated or under the influence of alcohol or substances affecting behavior will not be allowed to join the tour.
Staff reserves the right of admission and permanence. If a guest arrives in unsuitable condition, access to the tour may be denied without refund.
🧢 Dress Code
Casual or semi-formal attire.
No shoes allowed on board; boarding is barefoot.
⚠️ Prohibitions
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Jumping into the sea is not allowed.
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Smoking is not permitted (including electronic cigarettes, known as VAPE).
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Throwing trash into the sea or surrounding facilities where the tour takes place is strictly prohibited.
🚫 Onboard Rules
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No footwear allowed on board.
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Eating on the boat is not permitted.
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Drinks may only be consumed on board.
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The use or handling of fireworks is strictly prohibited on the boat, dock, or JW Marriott facilities (Mayoral Decree No. 2577 of December 7, 2009).
❗️ Service Conditions
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Please arrive in advance; if the boat has already departed, the tour will be forfeited without refund.
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Same-day rescheduling (subject to availability) is allowed with a $20 fee per person.
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In case of heavy rain or unfavorable tide conditions, the tour may be rescheduled within the same month.
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Only private tours or regular-rate bookings are eligible for refunds; promotional rates are non-refundable.
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Minimum of two passengers, maximum of fifteen.
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Hotel tables are for customer use only with consumption.
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