🏝️ Mogo Mogo Island Tour – Full Day from Panama City

From Panama City:

• 🕕 Arrival time: 6:15 AM
• 📍 Meeting point: JW Marriott Hotel (formerly Trump Tower)
• ✅ Check-in: La Vespa Restaurant
• ⛵ Boat departure: 7:00 AM

• April 4, 6, 12, 17, 20, 26
• May 4, 10, 18, 24

🕕 Tour day – Sunday

• 6:15 AM: Arrival at the meeting point (JW Marriott)
• 6:00–6:30 AM: Check-in at La Vespa Restaurant
• 7:00 AM: Departure by boat to Mogo Mogo Island
• 8:00 AM: Arrival on the island and welcome
• 9:00 AM onwards:
  • Tour of ecological trails
  • Visit 5 different beaches walking around the island
  • Explore natural caves (depending on the tide)
  • Enjoy natural pools (depending on the tide)
  • Free time on the beach with use of chairs, hammocks and umbrellas
• 12:30 PM: Lunch included (hamburger with vegetarian option)
• 3:00 PM: Departure from the island
• 4:30 PM: Estimated arrival in Panama City

• Round-trip sea transportation (safe boat for 25 people)
• Lunch (hamburger with vegetarian option, with prior notice)
• Port tax included
• Guide certified by the Panama Tourism Authority
• Island support staff
• Access to 5 beaches on foot
• Access to natural pools and caves (depending on the tide)
• Walk along ecological trails
• Use of chairs, hammocks and umbrellas
• Whale Watching Tour (July to September)

❌ Does not include

ITBMS tax (7%)Beverages and soft drinks (available on the island, cash payment)Parking at JW Marriott ($0.05/min or $25 per day)

• Bring at least 1.5 liters of water and snacks
• Lightweight, quick-drying clothing
• Change of clothes and towel
• Sunglasses, cap or hat
• Biodegradable sunscreen
• Insect repellent
• Water shoes or water-resistant sandals
• Waterproof bag for wet clothes
• Camera or cell phone with water protection
• Cash for consumption on the island

• Arrive on time at the meeting point: 6:15 AM maximum
• There are no showers or dock on the island, access is from the beach
• Some activities depend on the tide , such as caves or natural pools.
• It is not allowed to touch, consume or collect unknown fruits (such as Manzanillo)
• Only one small backpack (maximum 22L) is allowed per person.
• It is advisable to know how to swim to fully enjoy the environment
• Bring insect repellent

 APPLICABLE TO GROUP TOURS ORGANIZED WITHIN PANAMA

1. SCOPE AND OBJECTIVE

This policy applies to all bookings made for fixed-date group tours operated within the territory of Panama, for both domestic and international tourists. It aims to establish clear and fair terms that protect the customer experience and the proper functioning of the tour operator, considering advance logistics, coordination with providers, and the quality of group service.

2. NATURE OF THE SERVICE

• Services are group tours with fixed dates, limited spots, and pre-established logistics.
• They include components such as ground transportation, meals, admissions, experiences, guides, and operational management within the country.
• By booking, the customer acknowledges and fully accepts this policy.

3. CANCELLATION BY THE CUSTOMER

Cancellations must be requested in writing only via email to: esanchez@panamaget.com

PROCESSING FEE:
All cancellations incur a non-refundable $25 USD fee per person, under any circumstances. This fee covers administrative tasks, provider payments, and personalized service.

REFUND TABLE

Cancellation Notice% Refund (on total paid)$25 Processing Fee AppliesMore than 30 days100%Yes21 to 30 days80%Yes14 to 20 days60%Yes7 to 13 days40%Yes3 to 6 days20%YesLess than 72 hours or no-show0%Yes

4. DATE CHANGES

• Accepted up to 7 days before the tour date.
• Subject to availability and agency confirmation.

Fees:

• $20 per person (1 or 2 persons)
• $15 per person (groups of 3 or more)
• The $25 processing fee per person applies (if not previously charged).

Only one date change per booking is allowed. The new tour must take place within 6 months of the original date.

5. TRANSFERRING A RESERVATION

Customers may transfer their spot to another person without losing their investment, provided that:

• The request is made at least 48 hours before the tour via email.
• New participant’s information is submitted.
• A $10 USD administrative fee per person is paid.

Transfers are not accepted on the same day as the tour.

6. CANCELLATION OR RESCHEDULING BY THE AGENCY

If the agency is forced to cancel due to logistics, safety, weather conditions, or not meeting the minimum group size:

• The customer may choose between:
  A full refund, or
  Rescheduling without penalty

The agency will notify as early as possible and offer available alternatives.

7. FORCE MAJEURE SITUATIONS (CUSTOMER SIDE)

Considered force majeure:

• Serious illness
• Accident
• Death of a direct family member
• Critical emergency with documentation

Not considered force majeure:

• Work shifts or professional commitments.
  We recommend checking your availability before booking.

Procedure:

• Notify via email and submit documents within 5 business days of the tour date.
• The agency will evaluate and may offer:
  Partial refund, depending on committed expenses
  Rescheduling without penalty

The $25 processing fee is non-refundable.

8. EXTERNAL CAUSES (PROTESTS, WEATHER, NATIONAL EMERGENCIES)

If the tour cannot take place due to external causes such as road closures, protests, natural phenomena, or health emergencies:

• A 100% refund will be issued, minus the $25 processing fee per person
• Or rescheduling will be offered without penalty

9. NO-SHOW AND LATE ARRIVALS

• If the customer fails to show up on the tour day or arrives late and misses the departure, it will be considered a no-show.
• No refunds will be issued in these cases.
• It is recommended to arrive 15 minutes before the indicated meeting time.

10. MEDICAL CONDITIONS AND CUSTOMER RESPONSIBILITY

• It is the customer's responsibility to inform the agency of any relevant medical or physical condition prior to booking.
• Some tours may not be suitable for people with reduced mobility, pregnancy, or other restrictions.
• The agency reserves the right to decline bookings if the activity is deemed unsuitable for the participant, prioritizing group safety and integrity.

11. CUSTOMER BEHAVIOR

• The agency reserves the right of admission and participation during the activity.
• If a customer displays inappropriate, aggressive, or risky behavior, they may be excluded from the tour without a refund.

12. SERVICE LANGUAGE

• All tours are conducted in Spanish.
• If a guide in another language is required, it must be requested in advance and may incur an additional fee, subject to availability.

13. REFUNDS: TIMING AND METHODS

Refunds will be processed within up to 20 business days, counted from the date of the confirmed cancellation or tour (whichever is later).

Original Payment MethodRefund MethodBank transferTo the same accountCredit/debit cardTo the same cardCashIn office (upon coordination)

14. POLICY ACCEPTANCE

Partial or full payment of any service implies complete and unconditional acceptance of this policy. Customers are encouraged to read it thoroughly before confirming their booking.

APPLICABLE TO ORGANIZED GROUP DEPARTURES WITHIN PANAMA
SCOPE AND PURPOSE
This policy applies to all bookings made for fixed-date group tours operated within the territory of Panama, by both domestic and international tourists. It aims to establish clear and fair terms that protect the customer experience and ensure the proper operation of the tour company, considering the need for advance logistics, coordination with providers, and quality group service.

NATURE OF THE SERVICE
These services consist of fixed-date group tours with limited spots and predefined logistics.
They include components such as ground transportation, meals, entrance fees, experiences, guides, and operational management within the country.
By booking, the customer acknowledges and fully accepts this policy.

CANCELLATION BY THE CUSTOMER
Cancellations must be submitted in writing via email to: info@panamaget.com

ADMINISTRATIVE FEE:
All cancellations incur a non-refundable $25 administrative fee per person, under any circumstance. This fee covers administrative processing, provider payments, and personalized assistance.

REFUND TABLE
CANCELLATION NOTICE PERIOD
% REFUND ON TOTAL AMOUNT PAID
LESS $25 ADMIN FEE PER PERSON

• More      than 30 days – 100% – Yes
• 21      to 30 days – 80% – Yes
• 14      to 20 days – 60% – Yes
• 7      to 13 days – 40% – Yes
• 3      to 6 days – 20% – Yes
• Less than 72 hours or no-show –      0% – Yes

DATE CHANGES
Accepted up to 7 days before departure.
Subject to availability and confirmation by the agency.

FEES:

• $20      per person (1 or 2 people)
• $15 per person (3 or more)
      The $25 administrative fee per person also applies (if not previously      charged).
      Only one change per booking is allowed. The new trip must be completed      within 6 months of the original date.

BOOKING TRANSFER
Customers may transfer their booking to another person without losing their investment, provided that:

• The request is made at least 48      hours in advance via email
• The new participant's      information is provided
• A $10 administrative fee per      person is paid
      Same-day transfers are not allowed.

CANCELLATION OR RESCHEDULING BY THE AGENCY
If the agency must cancel due to logistical reasons, safety concerns, weather conditions, or failure to meet the minimum group size:
The customer may choose between:

• A full refund of the amount      paid, or
• Rescheduling      without penalty

The agency will notify as early as possible and offer available alternatives.

FORCE MAJEURE SITUATIONS (CUSTOMER)
CONSIDERED FORCE MAJEURE:

• Serious      illness
• Accident
• Death of a direct family member
• Documented      critical emergency situations

NOT CONSIDERED FORCE MAJEURE:

• Work shifts or job commitments.      Customers are advised to check their availability before booking.

PROCEDURE:
Notify in writing and provide documentation within 5 business days after the tour date.
The agency will evaluate the case and may offer:

• Partial refund, depending on      committed expenses
• Rescheduling without penalty
      The $25 administrative fee per person is non-refundable.

EXTERNAL CAUSES (PROTESTS, WEATHER, NATIONAL EMERGENCIES)
If the tour cannot take place due to external causes such as road closures, protests, natural phenomena, or public health emergencies:

• 100% of the amount paid will be      refunded, minus the $25 administrative fee per person
• Rescheduling without penalty      may also be offered

NO-SHOWS AND LATE ARRIVALS
If the customer does not show up on the day of the tour or arrives late and misses the departure, it will be considered a “no-show.”
No refund will be issued.
We recommend arriving 15 minutes before the scheduled meeting time.

MEDICAL CONDITIONS AND CUSTOMER RESPONSIBILITY
It is the customer’s responsibility to inform the agency of any relevant medical or physical condition prior to booking.
Some tours may not be suitable for individuals with reduced mobility, pregnancy, or other restrictions.
The agency reserves the right to decline bookings if the activity is deemed unsuitable for the participant, prioritizing group safety and well-being.

CUSTOMER BEHAVIOR
The agency reserves the right to admission and continued participation during the activity.
If a customer behaves inappropriately, aggressively, or in a way that endangers the group, staff, or environment, they may be removed from the tour without refund.

SERVICE LANGUAGE
All tours are conducted in Spanish.
If a customer requires a guide in another language, this must be requested in advance. Additional charges may apply, subject to availability.

REFUNDS: TIMEFRAMES AND METHODS
Refunds will be processed within up to 20 business days from the date of confirmed cancellation or the tour date (whichever occurs later).

ORIGINAL PAYMENT METHOD – REFUND METHOD

• Bank transfer – Refunded to the      same account
• Credit/debit card – Refunded to      the same card
• Cash – In-office (with prior      coordination)

POLICY ACCEPTANCE
Partial or full payment of any service implies full acceptance of this policy without exception. Customers are encouraged to read it carefully before confirming their booking.

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