Nature of Service
Fixed-date tours with limited availability and prearranged logistics. By booking, the customer accepts these policies in full.
Fare definitions: any fare purchased on sale, with discounts, or using coupons is considered a Promotional Fare; the Regular Fare is the published, undiscounted price.
Alcohol Restriction Policy on Regulated Dates (Panama)
At GET PANAMA, we operate in accordance with the applicable laws and regulations of the Republic of Panama and prioritize a safe and respectful experience for all passengers. Therefore, on certain dates, it is not permitted to sell, provide, carry, or consume alcoholic beverages during the delivery of our services (tours, transfers, activities, and/or experiences), whenever required by law or a competent authority.
1. Nationwide Prohibition Dates
On these dates, our service is offered in “Alcohol Free” mode (zero alcohol), with no exceptions:
• December 20 (National Day of Mourning): By legal mandate, the sale and consumption of alcoholic beverages are restricted nationwide during the period established by law.
• Election “Dry Law” Periods: During electoral processes, the sale and consumption of alcoholic beverages are prohibited within the official period established by the Electoral Code.
2. Restrictions by Local Decrees or Extraordinary Measures
Additionally, certain municipalities or authorities may issue temporary restrictions (by district or province) on specific dates (e.g., religious activities, commemorations, public order measures, or other circumstances).
If a restriction applies to the area where your tour will operate, you will be informed and the service will remain alcohol-free, in accordance with the applicable decree.
3. Service Conditions and Compliance
By booking with us, the customer acknowledges and agrees that:
• Bringing alcoholic beverages onto the tour, or consuming alcohol during the activity, is not permitted when a relevant legal restriction applies.
• Our team may retain or request the disposal of alcoholic beverages before the start of the service or during the service, when applicable.
• In the event of non-compliance or conduct that affects safety, order, or the group experience, GET PANAMA may deny service or remove the passenger, without creating any right to a refund.
4. Tourist Notice (Important)
Panama may enforce alcohol restrictions on specific dates under national law (for example, the National Day of Mourning) or under “Dry Law” rules during electoral periods, as well as through local decrees.
These measures are mandatory and may include a prohibition on alcohol sales and consumption during specific hours.
When applicable, your tour will operate as “Alcohol Free”, even if your booking includes beverages or you planned to consume alcohol.
5. Customer Communication
We recommend reviewing your booking confirmation and service messages. On regulated dates, we will include a visible notice stating that the experience will be operated as “Alcohol Free.”
🚫 Cancellations
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Requests must be submitted in writing only to info@panamaget.com.
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When the client initiates the cancellation, a non-refundable $20 per person handling fee applies.
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Company-initiated cancellation (severe weather, negative/low tides, road closures/protests, natural events, public-health emergencies):
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Promotional Fare: no refund; rescheduling within 30 days, subject to availability.
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Regular Fare: client may reschedule or request a full refund of the amount paid (no handling fee).
⚖️ Refund Schedule (client-initiated cancellations)
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More than 7 days’ notice
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Promotional Fare: reschedule within 30 days; $20 per person handling fee applies.
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Regular Fare: 80% refund, less a $20 per person handling fee.
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3–6 days’ notice
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Promotional Fare: reschedule within 30 days; $20 per person handling fee applies.
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Regular Fare: 50% refund, less a $20 per person handling fee.
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Less than 48 hours or no-show
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Promotional Fare: no refund and no rescheduling.
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Regular Fare: no refund.
💰 Refunds: Timing & Methods
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Processed within up to 15 business days from the cancellation confirmation or the original tour date (whichever occurs later).
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Refund method:
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Card payment: returned to the same card (bank processing typically 1–3 business days).
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Cash payment: refunded in cash.
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ACH transfer: returned to the same account.
🗓 Date Changes
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Promotional Fare: reschedule within 30 days, subject to availability; $20 per person handling fee applies.
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Regular Fare: you may request a date change subject to availability; if you choose to cancel instead, the percentages in the Refund Schedule apply.
🔄 Booking Transfers
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Request by email at least 48 hours in advance.
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Provide the new participant’s details.
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Administrative fee: $10 per person.
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No same-day transfers.
✒️ Acceptance
Payment—full or partial—constitutes full and unconditional acceptance of these policies.
